The IPPA Blog | The Blog of The Irish Professional Photographers Association

Archive for May 2013

This article is reproduced with the kind permission of Cormac O’Kelly & Social Media Management

 

“Digital Darwinism” is a phrase that has been appearing more and more. This simple idea basically links digital marketing with natural selection. Simply put, “Those who evolve will survive”.

Whether you like it or not digital media is here to stay and has taken over. Everything has gone digital; radio has gone digital, TV has gone digital and even print has gone digital. What this says to those who have yet to engage or those who have resisted change is that there really is no choice but to engage via these channels. Once the media channels you used to use  move to a new platform, you no longer have the choice or are able to resist. Any business, whether it’s business2business or business2consumer, needs to reach their customers and potential customers.

Why you don’t have a choice:

  • Your customers are nto paying attention to where you currently are
  • Your customers cannot find you where they are looking
  • Your competitors are using these new(er) digital tools to sell there products and services more efficiently and in turn steal your customers.

You are probably saying, “Not in my industry”! If you are, you are wrong! Every single industry out there is being disrupted by new technologies. This applies to the way the industry works and functions and to the way they reach their customers.

What should you be doing? Here are some steps you should be taking.

Digital Presence

If you don’t have any real estate online you’re in BIG trouble. Your website has the ability to be one of the most powerful sales tools in your arsenal. The bad news… Just being online isn’t enough. Your website from 5 years ago isn’t going to live up to the modern expectations of your customers and is most likely going to make them angry. You need to consider everything from the user experience to the functionality and especially the design.

SEO/Local SEO

Phonebooks are now commonplace holding open doors and propping up ‘wobbly’ tables and stuff. When people need something, they Google it. If they don’t Google, they use Bing or Yahoo!. If you haven’t put much work into optimizing your digital presence for the search engines of the world, you’ve got a lot of catching up to do. If you’re business covers a wide geographic space, you’re going to have some more intense competition. If you’re covering a small local area you have a big opportunity, but it won’t last. Simply put … The sad truth is that if you don’t show up in the first page of the search results your customers will move on.

Customer Retention Plan

This needs to be a well thought-out process involving multiple forms of media. Everybody has a shorter attention span than ever before and are a lot less patient. This means that when we need something we need it NOWand that we might easily forget about the things we like or want. There are a million options out there and the perfect plan for your company will depend on how your business operates, who your customer is, and what they need from you. A few of the options would include

  • Ongoing and creative newsletters or email campaigns
  • Digital customer service
  • Customer rewards program

… but there is lots more besides.

Content Strategy

Most of the time the content on your website is static, meaning it doesn’t get updated often (if at all). This is bad for many reasons. One being that you aren’t giving your customers a reason to come back to the site. Twobeing that the search engines tend to favor the sites that are updated often. Another trend online right now is that brands are creating and sponsoring content that their customers will enjoy and hopefully find valuable. Instead of an advertisement trying to persuade the consumer to buy, they’re providing entertainmentinsight or value through content creation. This is being done through editorial format as well as through audio, video and images. You can build a loyal following of brand followers with the right content strategy… alternatively you can waste your time with the wrong one.

There’s a lot of adapting and “evolving” for businesses to take on right now but the list above should get you started. If you have any questions or need any help, contact me.

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